How can we help you?

• General

  • What is the helix?
  • What is Zero Hash?
  • What is USDC?
  • How can I get the Eco app?
  • Are there any fees for using Eco?
  • Is my Eco account covered by the FDIC?

• Paycheck Direct Deposit

  • How do I set up my Paycheck Direct Deposit?
  • Is there a fee to set up Paycheck Direct Deposit?
  • Do I get points for enrolling in Paycheck Direct Deposit?
  • How do I adjust or increase my Paycheck Direct Deposit?
  • How do I cancel my current Paycheck Direct Deposit?
  • I don’t see my Payroll Provider?

• Bill Pay

  • Can I schedule a bill payment in advance?
  • Which bills can I pay with Eco?
  • How do I pay my bills with Eco?
  • Is there a limit to the bills that I can pay?
  • Do I earn Eco Points for paying my bills?
  • How long does it take to pay my bill?

• Eco Card

  • A merchant is having trouble accepting the Eco Card. Who do I contact?
  • What is the Eco Card and how can I get one?
  • Do I have a personal spending limit?
  • Is there a fee to use the Eco Card?
  • Where can I use my Eco Card?
  • How many Eco Points will I earn when I use my Eco Card?

• Eco Points

  • What are Eco Points?
  • How can I earn Eco Points?

• Identity Verification

  • What type of ID can I use when submitting verification?
  • Do I need to submit a proof of address document, and if so, what type of document do I need?
  • How long does identity verification take?
  • Why do I have to provide my personal information upon creating an account?

• Funding your Eco account

  • How can I deposit to my Eco account?
  • How long does a bank deposit take to arrive in my Eco account?
  • Is there a limit on how much I can deposit to Eco?
  • When can I withdraw funds from Eco?
  • Can I set a recurring deposit in the Eco app from my linked bank account?
  • My bank account keeps asking me to reconnect, and/or my deposits always fail. Why is this happening?

• Earning APY Rewards

  • When do I receive my monthly APY Rewards deposit?
  • Where do the APY Rewards in Eco come from?
  • Are there any restrictions or requirements for my monthly APY Rewards deposit?

• Paying with Eco

  • Where can I spend my Eco balance?
  • When will my 5% cash back arrive?
  • How do I request a refund for a purchase I made with Eco?
  • When will you add new merchants to the Merchants tab in the Eco App?
  • I lost my gift card code, where can I find that in the Eco app?
  • How can I receive a refund for a gift card I've purchased?

• Manage your account

  • How do I change my password?
  • How do I manage FaceID?
  • Can I change my username?
  • Can I change the email associated with my account?