How can we help you?

• Bill Pay

  • What should I do if I have an issue with my Bill Payment?
  • Who is Piermont Bank?

• Eco Card

  • How can I dispute a charge?

• Funding your Eco account

  • When can I withdraw funds from Eco?
  • My bank account keeps asking me to reconnect, and/or my deposits always fail. Why is this happening?
  • How does Eco hold my funds?

• General

  • What is the Eco Currency (ECO), and what is Eco Inc's relationship with it?
  • Why does Eco ask me to agree to terms and conditions from third parties?
  • How can I contact Eco for additional questions?
  • Eco User Agreement
  • Eco Privacy Policy

• Manage your account

  • How do I change my password?
  • How do I manage FaceID?

• Paycheck Direct Deposit

  • How do I cancel my current Paycheck Direct Deposit?

• Paying with Eco

  • How do I request a refund for a purchase I made with Eco?

• Tax Information

  • Why didn’t I get a 1099 from Eco?
  • What counts towards the $600 threshold for receiving a 1099 tax document from Eco?
  • Will my 1099 come in the mail?
  • Will Eco send me my 1099?