How can we help you?

• General

  • How can I get the Eco app?
  • Are there any fees for using Eco?
  • Is my Eco account covered by the FDIC?
  • I have an idea for a new feature or want to share feedback.
  • Are you hiring?
  • Why does Eco ask me to agree to terms and conditions from third parties?

• User Agreement and Privacy Policy

  • Eco User Agreement
  • Eco Privacy Policy

• Paycheck Direct Deposit

  • How do I set up my Paycheck Direct Deposit?
  • Is there a fee to set up Paycheck Direct Deposit?
  • Do I get points for enrolling in Paycheck Direct Deposit?
  • How do I adjust or increase my Paycheck Direct Deposit?
  • How do I cancel my current Paycheck Direct Deposit?
  • I don’t see my Payroll Provider?

• Bill Pay

  • Which bills can I pay with Eco?
  • How do I pay my bills with Eco?
  • Is there a limit to the bills that I can pay?
  • Do I earn Eco Points for paying my bills?
  • How long does it take to pay my bill?
  • Can I partially pay a bill (i.e. only pay part of my bill)?

• Eco Card

  • What is the Eco Card and how can I get one?
  • Do I have a personal spending limit?
  • Are there any transaction limits with the Eco Card?
  • Is there a fee to use the Eco Card?
  • Where can I use my Eco Card?
  • How many Eco Points will I earn when I use my Eco Card?

• Eco Points

  • What are Eco Points?
  • How can I earn Eco Points?

• Identity Verification

  • What type of ID can I use when submitting verification?
  • What can I use for a Proof Of Address document?
  • Do I need to submit a Proof Of Address document?
  • Why do you need my SSN?
  • How long does verification take?
  • Why isn’t my state supported by Eco?

• Funding your Eco account

  • How can I deposit to my Eco account?
  • How long does a bank deposit take to arrive in my Eco account?
  • Is there a limit on how much I can deposit to Eco?
  • When can I withdraw funds from Eco?
  • Can I set a recurring deposit in the Eco app from my linked bank account?
  • My bank account keeps asking me to reconnect, and/or my deposits always fail. Why is this happening?

• Earning APY Rewards

  • When do I receive my monthly APY rewards deposit?
  • Where do the APY rewards in Eco come from?
  • Are there any restrictions or requirements for my monthly APY rewards deposit?
  • How can I refer my friends to Eco?

• Paying with Eco

  • Where can I pay with Eco?
  • When will my 5% cash back arrive?
  • How do I request a refund for a purchase I made with Eco?
  • When will you add new merchants to the Merchants tab in the Eco App?
  • A merchant is having trouble accepting the Eco Card. Who do I contact?
  • I lost my gift card code, where can I find that in the Eco app?

• Manage your account

  • How do I change my password?
  • How do I manage FaceID?
  • Can I change my username?
  • Can I change the email associated with my account?
  • Can I have multiple Eco accounts?