How can we help you?

• ATM Withdrawals

  • Can I use ATMs located outside of the US?
  • Do I have an ATM withdrawal limit?
  • Can I deposit money into my Eco account through an ATM?
  • Will I be charged any fees for ATM withdrawals?
  • What ATMs does my Eco Card work at?

• Tax Information

  • Why didn’t I get a 1099 from Eco?
  • What counts towards the $600 threshold?
  • Will my 1099 come in the mail?
  • Will Eco send me my 1099?

• Send

  • How do I refer friends to Eco so I can Send them cash or Eco Points?
  • How do I view my Send History?
  • I see a transaction I did not authorize?
  • Does it cost to Send money?
  • How do I earn Eco Points through Send?
  • Do I have a Sending limit?

• General

  • How do I upload a profile photo?
  • What is the helix?
  • Eco's Infrastructure Partners
  • What is USDC?
  • How can I get the Eco app?
  • Are there any fees for using Eco?

• Paycheck Direct Deposit

  • How do I set up my Paycheck Direct Deposit?
  • Is there a fee to set up Paycheck Direct Deposit?
  • Do I get points for enrolling in Paycheck Direct Deposit?
  • How do I adjust or increase my Paycheck Direct Deposit?
  • How do I cancel my current Paycheck Direct Deposit?
  • I don’t see my Payroll Provider?

• Bill Pay

  • Can I schedule a bill payment in advance?
  • Which bills can I pay with Eco?
  • How do I pay my bills with Eco?
  • Is there a limit to the bills that I can pay?
  • Do I earn Eco Points for paying my bills?
  • How long does it take to pay my bill?

• Eco Card

  • A merchant is having trouble accepting the Eco Card. Who do I contact?
  • What is the Eco Card and how can I get one?
  • Do I have a personal spending limit?
  • Is there a fee to use the Eco Card?
  • Where can I use my Eco Card?
  • How many Eco Points will I earn when I use my Eco Card?

• Eco Points

  • What are Eco Points?
  • How can I earn Eco Points?

• Identity Verification

  • What type of ID can I use when submitting verification?
  • Do I need to submit a proof of address document, and if so, what type of document do I need?
  • How long does identity verification take?
  • Why do I have to provide my personal information upon creating an account?

• Funding your Eco account

  • How can I deposit to my Eco account?
  • How long does a bank deposit take to arrive in my Eco account?
  • Is there a limit on how much I can deposit to Eco?
  • When can I withdraw funds from Eco?
  • Can I set a recurring deposit in the Eco app from my linked bank account?
  • My bank account keeps asking me to reconnect, and/or my deposits always fail. Why is this happening?

• Earning APY Rewards

  • When do I receive my monthly APY Rewards deposit?
  • Where do the APY Rewards in Eco come from?
  • Are there any restrictions or requirements for my monthly APY Rewards deposit?

• Paying with Eco

  • Where can I spend my Eco balance?
  • When will my 5% cash back arrive?
  • How do I request a refund for a purchase I made with Eco?
  • When will you add new merchants to the Merchants tab in the Eco App?
  • I lost my gift card code, where can I find that in the Eco app?
  • How can I receive a refund for a gift card I've purchased?

• Manage your account

  • How do I change my password?
  • How do I manage FaceID?
  • Can I change my username?
  • Can I change the email associated with my account?