My bank account keeps asking me to reconnect, and/or my deposits always fail. Why is this happening?

  • Updated

Bank accounts are linked to Eco via a third party partner called Plaid. Plaid connects directly to banks via individual integrations, and from time to time certain bank connections to Plaid will break. When this happens, you'll often be prompted to reconnect your bank account in a loop, or deposits will fail immediately after they are created.

If you're experiencing this problem, we suggest that you delete the linked bank account and add another. If you don't have a different bank account, you may contact to get help setting up a recurring deposit directly from your payroll.

Additional questions or need help troubleshooting further? Connect with us at We're here to help!

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