Do I need to submit a proof of address document, and if so, what type of document do I need?

While you won't initially be asked to submit a proof of address document when submitting verification in-app, the Eco Support Team may reach out via email requesting this document if needed.

When replying to that email, you may use a utility bill, lease agreement, or bank statement (PDF format) as a proof of address, as long as it's dated within the past 90 days.

As an example, a proof of address is often required when your home address is different from the address on the ID you’ve submitted.