General

• Increase your APY up to 5%

• Can I use ATMs located outside of the US?
• Do I have an ATM withdrawal limit?
• Can I deposit money into my Eco account through an ATM?
• Will I be charged any fees for ATM withdrawals?
• What ATMs does my Eco Card work at?

• Can I use Bill Pay to send money to friends?
• Can I mail a Check?
• What should I do if I have an issue with my Bill Payment?
• Who is Piermont Bank?
• Is My Bill Pay Account a Checking or Savings Account?
• Which bills can I pay with Eco?

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• Where can I learn more about earning APY Rewards?
• When do I receive my monthly APY Rewards deposit?
• Are there any restrictions or requirements for my monthly APY Rewards deposit?

• A merchant is having trouble accepting the Eco Card. Who do I contact?
• What is the Eco Card and how can I get one?
• Do I have a personal spending limit?
• Is there a fee to use the Eco Card?
• Where can I use my Eco Card?
• How many Eco Points will I earn when I use my Eco Card?

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• Where can I find the Points Store?
• What are Eco Credits?
• What are Points Drops?
• How can I use my Eco Points?
• What are Eco Points?
• How can I earn Eco Points?

• How can I deposit to my Eco account?
• How long does a bank deposit take to arrive in my Eco account?
• Is there a limit on how much I can deposit to Eco?
• When can I withdraw funds from Eco?
• Can I set a recurring deposit in the Eco app from my linked bank account?
• My bank account keeps asking me to reconnect, and/or my deposits always fail. Why is this happening?

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• How do I upload a profile photo?
• What is the helix?
• How can I get the Eco App?
• Are there any fees for using Eco?
• Is my Eco account covered by the FDIC?
• How can I share an idea for a new feature or feedback on the Eco app?

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• What type of ID can I use when submitting verification?
• Do I need to submit a proof of address document, and if so, what type of document do I need?
• How long does identity verification take?
• Why do I have to provide my personal information upon creating an account?

• How do I change my password?
• How do I manage FaceID?
• Can I change my username?
• Can I change the email associated with my account?

• How do I set up my Paycheck Direct Deposit?
• Is there a fee to set up Paycheck Direct Deposit?
• Do I get points for enrolling in Paycheck Direct Deposit?
• How do I adjust or increase my Paycheck Direct Deposit?
• How do I cancel my current Paycheck Direct Deposit?
• I don’t see my Payroll Provider?

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• Where can I spend my Eco balance?
• When will my 5% cash back arrive?
• How do I request a refund for a purchase I made with Eco?
• When will you add new merchants to the Merchants tab in the Eco App?
• I lost my gift card code, where can I find that in the Eco app?
• How can I receive a refund for a gift card I've purchased?

• How do I refer friends to Eco so I can Send them cash or Eco Points?
• How do I view my Send History?
• What should I do if I see a transaction I didn't authorize?
• Does it cost to Send money?
• How do I earn Eco Points through Send?
• Do I have a Sending limit?

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• Why didn’t I get a 1099 from Eco?
• What counts towards the $600 threshold for receiving a 1099 tax document from Eco?
• Will my 1099 come in the mail?
• Will Eco send me my 1099?